Service Review

Our IT service review process is designed to establish your current IT capabilities, future IT needs and then make recommendations. We will provide you with guidance on IT investments; an assessments on whether your IT and IT department provide best-value; and alert you to any other issues we find. We consider the following aspects of your IT services:

Current IT capabilities

• Organization
• Strategy
• Method of and success in managing the benefits from IT related change programmes
• Client requirements, needs and perceptions of IT services
• IT department service delivery capability
• IT department (Organization charts, job definitions, role mapping, culture, technical resources, skills and capabilities)
• IT processes (e.g. Service Desk; Incident and problem management; Configuration management; Change and Release management; Financial management; Capacity management; Service continuity; Availability)
• Quality (perception and practice)
• Service Tools
• Service levels (service catalogue, expectations, SLAs, OLAs, monitoring, reporting, reviews, service improvement processes.)
• IT capability
• Application
• Infrastructure
• External suppliers and contracts (Networks/Maintenance etc)

Forecast the future situation

as above, estimated timescales, risks, etc

Recommendations

• Identified Options
• Evaluation of Options for suitability, acceptability and feasibility
• Make Recommendations

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